Unicorn Family Care – Privacy Policy

 

Effective Date: 2025-02-07

 

1. Introduction

 

Welcome to Unicorn Family Care ("we," "us," or "our"). We are committed to protecting your privacy and ensuring a secure experience when you use our services. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website [your website URL] (the “Site”) and use our on-call childcare and cleaning services.

 

By using our services, you consent to the collection, use, and disclosure of your information as described in this policy.

 

2. Information We Collect

 

We collect personal data to provide and improve our services. The types of information we collect include:

 

Contact Information: Name, phone number, email address, and home address.

 

Booking Details: Dates, times, locations, requested services, and any additional information provided in booking forms.

 

Payment Information: Payments are securely processed through Stripe. We do not store full credit card details ourselves.

 

Cookies & Tracking Data: Information such as IP address, browser type, device details, and interactions with our Site to improve user experience.

 

Emergency Contact Details (for Childcare Services): We may collect emergency contact details and any relevant medical/allergy information for children under our care.

 

3. How We Use Your Information

 

We use your personal data for the following purposes:

 

Service Delivery: To confirm bookings, process payments, and communicate important service updates.

 

Customer Support: To answer inquiries, send appointment reminders, and provide assistance.

 

Policy Enforcement: To ensure compliance with our Cancellation Policy, Terms of Service, and payment requirements.

 

Security & Fraud Prevention: To protect our clients, staff, and business from fraud, unauthorized access, or misconduct.

 

Marketing & Promotions: To provide promotional offers, newsletters, and updates (with an opt-out option).

 

4. Third-Party Sharing

 

We do not sell or rent your personal information. However, we may share your data in the following cases:

 

Payment Processing: We use Stripe to handle transactions. Your payment details are securely processed and stored according to Stripe’s policies.

 

Service Providers: We may share relevant data with trusted third-party vendors, such as website hosting, scheduling tools, or software providers, to ensure smooth operation.

 

Legal Requirements: We may disclose information if required by law, government request, or court order.

 

5. Refunds, Disputes, and Chargebacks

 

All payments are final. No refunds will be issued.

 

Charge Disputes: If a chargeback is initiated against our policies (e.g., for a cancellation outside the permitted timeframe or after services have been rendered), the client must settle the outstanding amount before receiving further services.

 

Denial of Service: Clients who initiate unwarranted chargebacks or disputes may be permanently banned from booking with us in the future.

 

6. Data Security

 

We implement industry-standard security measures in compliance with the Personal Information Protection Act (PIPA) in British Columbia to protect your data. However, please be aware that no online platform is completely immune to breaches.

 

7. Your Rights

 

Under PIPA (BC), you have the following rights regarding your personal information:

 

Access & Correction: You may request access to or correction of your data.

 

Opt-Out: You can opt out of marketing emails by following the unsubscribe instructions or contacting us directly.

 

Payment Information Removal: You may request deletion of your stored payment details. However, if an active booking exists, removal may result in cancellation without a refund.

 

8. Cookies & Tracking Technologies

 

Our Site uses cookies to enhance user experience and improve functionality. You can manage cookie settings through your browser, though disabling cookies may affect Site performance.

 

9. Third-Party Links

 

Our Site may contain links to external websites. We are not responsible for the privacy practices of third-party sites and encourage reviewing their privacy policies.

 

10. Updates to This Policy

 

We may update this Privacy Policy from time to time. Continued use of our services after an update constitutes acceptance of the revised terms.

 

11. Contact Us

 

If you have questions or concerns about this Privacy Policy, please contact us at hello@unicornfamilycare.ca